Resolving sensor alerts

If temperature sensors are fitted to monitor your fridges and freezers you will need this, if you are looking to have these installed please reach out to the Customer Success Team.

These will come as pop ups on the screen. You can also set up emails and text messages.

You must take action. The system suggests actions that could be taken and you have the option to press custom and type in your own response also. You should never press mute! 

When you look into the active alerts on the sensors area you need to clear these as they come in

Select the alert and select notes or action, whatever is appropriate for the time. Either make a note of it (resolved itself, all items temperature checked, back online) or action to a manager (needs repairs broken, temperature not regulating) and assign a manager to be able to ensure the information is given on. 

Once you do this you can press the arrow on the far right hand side of the screen and select resolved

This moves the alert into the resolved alerts area and means you have a record of what has occurred, 

If you log onto the platform and look at the sensors dashboard, if all of the numbers are green you are in our limits, if they are red they are not.

If you are concerned about a sensor you can check them by pressing the sensor on the page and seeing what it looks like on the graph. ( a perfect cooling unit looks like a heartbeat).